Frequently Asked Questions

If you cannot find the answer below, please phone 02 9319 4665 and discuss your inquiry with one of our friendly reception staff.
You may also send us an email at info@fountainhealth.com.au
We endeavor to attend to your communication within 2 hours but situations may arise where we will be unable to reply within that time frame. Please understand that we are looking after the people whom are at the practice.

FAQ

Private Health and Bulk Billing

Do you bulk bill? What does my Private Health Insurance Cover?

The following patients may be eligible for bulk billing: Department of Veterans Affairs (DVA) card holders and children under 16 years of age. Please note: We are unable to bulk bill any clients on weekends. For all other consultations, please check our standard practice fees or ask reception staff.

We are a private billing practice. Our standard consultation fees are listed under the Services link for each of the disciplines.

For Australian residents with private health insurance. At this point in time, private health insurance does not cover consultations with a general practitioner.

We utilise a hi-caps machine and are able to get your insurance rebate for allied health services such as podiatry and psychology. This of course depends on your level of cover.

Can I get my results over the phone?

No

It is the policy of this medical practice to not discuss any results over the phone. Reception and nursing staff do not have access to your results.

If you are directed to return to the practice to consult with doctor for your results, then you must discuss them with the doctor. Sometimes, if results are completely normal, nursing staff are able to advise you of this, but they cannot interpret any results. If you have any questions regarding results, you will need to schedule an appointment with your doctor.

Do you have interpreters that speak my language?

Do you have interpreters that speak my language?

Where possible we endeavor to accommodate non-English speaking patients.

If you require this service, please make an appointment in advance and inform us of your need for an interpreter. We will then utilize the interpreter service at your appointment.

 

Home Visits

Do your practitioners do home visits?

While every effort is made to accommodate patients that cannot attend the practice. We are unable to bulk bill any home visits.

If a patient is sick or unwell, they will be triaged through the nurse and a doctor MAY be able to attend your home, otherwise hospital may be indicated.

We also utilize a deputizing service to cover the after hours doctors service that you can call out to your home when we are closed. Sydney Medical Service 8724 6300.  These doctors are fully qualified and will send a report back to your usual GP here at Fountain Medical Practice.

If your need is not urgent you may wish to book online for a face to face appointment or a telehealth appointment with your regular GP.

Parking and Transport

Is parking available?

Parking is readily available within the Kings Cross car park that is accessed via Ward Avenue. From the car park walk towards the fountain, turn left at Cafe Giorgio and you will see our entrance to the left of  Blakes Pharmacy adjacent to the Bourbon Hotel.

We are located on Level 1, 20 Darlinghurst Road Potts Point 2011

Telehealth and Repeat Prescriptions

Can I get a repeat prescription over the phone? Can I speak with my doctor over the phone?

During the COVID – 19 pandemic, you are able to book a telehealth/telephone consultation with your practitioner.

The telehealth/telephone consultations are charged at the same rate as our face to face consultations, your medicare rebate will be processed online for you.

Repeat prescription is charged at $25  (faxed and posted to pharmacy)

Repeat prescription is charged at $22  (sent via sms to your smart phone)

Repeat referral faxed and emailed within two business days $30.

Repeat referral same day (Urgent) $50.

Please have a pharmacy in mind when asking for repeat prescriptions during your consultation with doctor or make sure that your doctor has your correct mobile phone number.

Please note: Sleeping tablets, anti-psychotics, antibiotics and other medications are not able to be issued over the phone, you will still need a face to face consultation for these.

We are not able to issue medications to new patients via telehealth. ” It is a legislative requirement that GPs and Other Medical Practitioners (OMPs) working in general practice can only perform a telehealth or telephone service where they have an established clinical relationship with the patient.” (http://www.mbsonline.gov.au/internet/mbsonline/publishing.nsf/Content/Factsheet-TempBB).

You would also have to have had at least one face to face consultation with the practitioner in the preceding 12 months.

Department of Veteran Affairs

Do you direct bill department of Veteran Affairs (DVA) patients

Depending on your level of cover with the DVA (white or gold card) and what your restrictions are for. We are able to direct bill those conditions that DVA will cover you for once we have confirmed prior approval from DVA

Medical Records

How do I access my medical records?

Please discuss this matter with your GP during your consultation.

Medical records are charged at standard workers compensation rates.

A one page medical summary may be faxed without cost

Walk-ins

Do I need to make an appointment?

While we do encourage our patients to make an appointment to ensure consultation times run smoothly, we also welcome walk-in patients to our practice. Those who do not make an appointment will be asked to wait until a doctor becomes available.

Privacy

How do you manage my personal information?

Our practice follows the guidelines of the RACGP’s Handbook for the management of health information in general practice, 4th edition. The Handbook incorporates federal and state privacy legislation, and the Australian Privacy Principles, which requires that your personal information is kept private and secure.

Fountain Medical takes steps to ensure that your medical records:

  • are accurate, complete, well-organised and legible
  • are up-to-date
  • contain enough information to allow another GP to care for you
  • contain a summary of your care
  • can be used to remind you, with your permission, to return for follow up, check-ups and reviews.

Our practice will not share your personal health information with anyone else unless:

  • you have consented to this sharing, or
  • they are legally obliged to disclose the information, in which case your GP will first discuss with you the information that she or he is legally obliged to disclose, or
  • the information is necessary for you to obtain Medicare payments or other health insurance rebates, or
  • there is an overriding public health and safety interest in the release of the information.

 

Fountain Medical also has a written privacy policy describing how we manage personal information. You can receive a copy of our policy free of charge upon request.   If you have any concerns regarding the privacy of your personal health information or the accuracy of the information held by the practice, you should discuss these with practice staff.